Shipping & Returns
Shipping Policy
Due to the handmade nature of each UP piece, our production/lead time is 4-5 weeks. Additionally, domestic shipments may take up to 1 week. But don’t worry, it will be worth the wait! We offer free domestic shipping for all products on our website. Products will ship via Federal Express, UPS, or DHL and will require a signature due to the value of the goods (unless you agree to assume the responsibility of having a package dropped at your home). Unfortunately, we are not able to ship orders to P.O. Boxes or APO/FPO addresses.
All orders will be processed as they are received. If an item is sold out, our team will contact you.
Except as otherwise set forth herein, the risk of loss for and title to products purchased from UP passes to the purchaser upon delivery to the carrier. We will not be responsible for inaccurate shipping information entered at checkout, inaccurate payment method, any delay caused in transit, and any delivery issues once the item has been delivered to the carrier.
Unfortunately we aren’t able to accept International Orders at this time.
Refunds & Exchange Policy
Each item is handmade upon order, so please note that cancellations are only available within 24 hours after you place your order. After 24 hours, no order cancellations are permitted.
If you wish to cancel your order and be refunded, you must contact UP within 24 hours of your order at the following points of contact: info@underpressurejewelry.com
If you are not 100% satisfied with your item(s), we want to help. You can exchange or return your UP items for store credit only within 7 days of receipt and with all original packaging. Items must be post marked no later than 8 days after receipt. To return an item, email info@underpressurejewelry.com.
IMPORTANT: Items showing signs of wear, damage, or items that have been engraved, resized, or changed in any way will not be accepted for exchange. Further, items that you have kept for more than seven (7) days after receipt cannot be exchanged. Items must be post marked no later than 8 days after receipt.
For exchanges, we will pay the shipping costs to send your new item(s) to you on the first exchange only. For subsequent exchanges there will be no free shipping of the newly exchanged items to you and the shipping expenses and insurance for you to receive the new item(s) will then be charged to you and/or subtracted from the exchange credits in the amount of $20.
For all exchanges within the state of California: you will receive an exchange credit for the full price for the item(s) you purchased. All sales tax paid on your initial order will carryover to your exchange and you will not owe any additional sales tax on your exchange of equal or less value. You will only pay additional sales tax if your exchanged item(s) is greater than your exchange credit value. If you do not spend your entire credit on your initial exchange your credit will be updated for the unused amount and the tax remaining will carryover to your new credit amount.